Keep asking the right questions, and you’ll be wrong about the future less often than your competitors.
As one entrepreneur explains, “crisis management” isn’t a monolithic process or a skill that suits every situation.
So how do we lead in ways that help people to grow, rather than tell people to grow? To want to work, rather than have to work? By leading and managing roles, not people.
No disruptive innovations can be made without understanding the customer’s needs.