“If a customer is asking for something different or reacting in a new way, that can be a first indicator of a shift.”

As business leaders increasingly rely on data to make important decisions, they must make sure intuition continues to figure in.

Dispute the value that robotics and automation bring to business, there’s also a something missing from this conversation. We’re losing sight of the importance of soft skills–like communication, empathy, mindfulness, creativity, collaboration, and leadership.