Capabilities

Our Solutions and Services

LIFTS: Our Framework for Transformation and Innovation

Based on years of successful multi-industry implementations, and as published in our award-winning #1 Wall Street Journal best-selling books REINVENT, Everything Connects, and LIFTS, our methodologies such as the LIFTS architects transformation and innovation through its structured and comprehensive approach. The method’s approach (Learn, Investigate, Formulate, Take Off, Study) ensures that transformation efforts are well-planned and executed systematically:

Learn: Understand the current digital landscape and identify key drivers of change.
Investigate: Conduct thorough analysis of specific areas requiring transformation.
Formulate: Develop a comprehensive transformation strategy and action plan.
Take Off: Implement the transformation plan using an agile approach.
Study: Continuously evaluate outcomes and refine the strategy.

OPEN and CARE: Our Framework for AI

The further we look into the future, the less we can know about the precise capabilities and threats that AI will manifest. What might AI become one day? We offer two practical methods for thinking about these two distinct dimensions. The OPEN and CARE frameworks as outlined in our highly acclaimed upcoming book, TRANSCEND, can be applied by individuals, businesses, or at the governmental level to navigate the opportunities and dangers of AI.

OPEN

When it comes to harnessing the power of AI, we should make ourselves OPEN to its possibilities. The OPEN framework offers a simple four-step process that any individual, business, or government can use to systematically develop and execute its strategy for tapping into the full potential of AI.

CARE

To use AI responsibly, we must CARE about humanity and about the potential dangers of this technology, both as they appear now and as they may develop in the future.
Outline: Map out where you currently are, determine where you want to get to, and identify the current capabilities of AI for moving you from A to B.
Partner: Figure out what kind of relationship you want with the AI personas that are available to you and start putting the necessary tools in place.
Experiment: Cultivate a mindset of continual experimentation as a method for both uncovering the true potential of AI and managing our radical uncertainty about its future.
Navigate: Set sail into the unknown future with the courage to forge new paths and the humility to change course and reassess destinations when needed.
Catastrophize: Ask what is the worst that could happen? Rigorously map out potential scenarios, paying particular attention to possible downsides.
Assess: Evaluate the likelihood of the scenarios, identify uncertainties (i.e. where we do not know enough to estimate probabilities), and analyze existing capacities for dealing with the risks and possible catastrophic outcomes.
Regulate: Put guardrails in place to mitigate the risks, adjusted and moderated depending on likelihood and severity of the danger.
Exit: Have a containment plan to limit the danger and have an exit strategy in place to shut down the source of the risk if necessary.

Each framework provides a practical launchpad for planning that can be applied immediately, while also incorporating the need to reflect on plans and take account of the changing AI landscape over time. Using these frameworks will enable any individual or organization to develop safe, effective, and future-proofed strategies for collaborating with AI.

OPEN and CARE: Our Framework for AI

The further we look into the future, the less we can know about the precise capabilities and threats that AI will manifest. What might AI become one day? We offer two practical methods for thinking about these two distinct dimensions. The OPEN and CARE frameworks as outlined in our highly acclaimed upcoming book, TRANSCEND, can be applied by individuals, businesses, or at the governmental level to navigate the opportunities and dangers of AI.

OPEN

When it comes to harnessing the power of AI, we should make ourselves OPEN to its possibilities. The OPEN framework offers a simple four-step process that any individual, business, or government can use to systematically develop and execute its strategy for tapping into the full potential of AI.
Outline: Map out where you currently are, determine where you want to get to, and identify the current capabilities of AI for moving you from A to B.
Partner: Figure out what kind of relationship you want with the AI personas that are available to you and start putting the necessary tools in place.
Experiment: Cultivate a mindset of continual experimentation as a method for both uncovering the true potential of AI and managing our radical uncertainty about its future.
Navigate: Set sail into the unknown future with the courage to forge new paths and the humility to change course and reassess destinations when needed.

CARE

To use AI responsibly, we must CARE about humanity and about the potential dangers of this technology, both as they appear now and as they may develop in the future.
Catastrophize: Ask what is the worst that could happen? Rigorously map out potential scenarios, paying particular attention to possible downsides.
Assess: Evaluate the likelihood of the scenarios, identify uncertainties (i.e. where we do not know enough to estimate probabilities), and analyze existing capacities for dealing with the risks and possible catastrophic outcomes.
Regulate: Put guardrails in place to mitigate the risks, adjusted and moderated depending on likelihood and severity of the danger.
Exit: Have a containment plan to limit the danger and have an exit strategy in place to shut down the source of the risk if necessary.

Each framework provides a practical launchpad for planning that can be applied immediately, while also incorporating the need to reflect on plans and take account of the changing AI landscape over time. Using these frameworks will enable any individual or organization to develop safe, effective, and future-proofed strategies for collaborating with AI.

Our Integrated Digital Platform

Shadoka NavigateTM unifies leadership development, innovation management, and transformation into a cohesive platform that drives sustainable growth through systems thinking, collaboration, and continuous learning. It offers structured tools to enhance decision-making, streamline innovation, and manage transformational change, ensuring efforts are interconnected and aligned with organizational goals for long-term success.
Key Features

Incorporating system thinking, our platform provides a holistic view of organizational decisions and their interconnected impacts.

Leadership Development:

  • Focus on resilience, mindfulness, and agility.
  • Custom learning paths for ongoing leadership growth.
  • Pre-built leadership templates for streamlined management tasks.

Innovation Management:

  • Collaborative innovation guided by Design Thinking.
  • Portfolio management for prioritizing impactful projects.
  • Digital sandbox for safe prototyping and iteration.

Transformation Management:

  • Scenario testing for risk-free strategy simulation.
  • Tools for cultural shifts and employee engagement during transformation..

The platform combines pre-defined methods to provide a structured, yet flexible, approach to leadership development, innovation management, and organizational transformation. By aligning efforts with proven frameworks, the system ensures organizations can navigate change, innovate effectively, and develop strong leadership with confidence.
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Unprecedented Global Challenges and Opportunities

We transform organizations by advocating for a holistic approach that integrates strong leadership, cultural change, business process management, and ethical governance. Our frameworks, such as the L.I.F.T.S. (Learn, Investigate, Formulate, Take Off, and Study), provide practical steps for organizations to navigate the complexities of change, uncertainty, and risk, ensuring that they not only adopt new models, capabilities, and technologies but also align them with their strategic goals and cultural values, thereby maximizing the benefits of transformation efforts. We equip teams with the tools and mindset to adapt and thrive in the face of adversity and rapid change.

Transformational Leadership

We implement transformational leadership capabilities by emphasizing empathy, mindfulness, and systems thinking. Our research and practice advocates for leaders to develop self-awareness, emotional intelligence, and a holistic view of interconnected systems. We contrast this approach with traditional transactional leadership, focusing instead on inspiring and motivating others to innovate and create positive change. We encourage leaders to balance analytical thinking with emotional intelligence, foster creativity, and adapt to uncertainty. We architect capabilities for long-term vision creation, collaboration, and sustainable value creation. By integrating these elements, our approach aims to develop leaders who can effectively guide organizations through revolutionary global changes while fostering innovation and growth.

Innovation Management

We enable organizations to foster a culture of innovation, from ideation to execution with a robust innovation portfolio, ensuring that repeatable innovative practices are embedded in every aspect of business operations. We enable continuous creativity, and innovation by infusing cross-functional, cross-domain best practices based on research and practice. To us its is about setting up systemic processes that enables both micro and macro innovation as an ongoing journey. By promoting a holistic view that incorporates mindfulness and sustainability, our methods guide leadership in aligning short-term initiatives with long-term value creation and fostering collaboration across departments.

AI and Digital Transformation

We enable organizations with strong leadership, cultural change, strategic management of technology, and ethical governance. Our holistic approach such as O.P.E.N. and C.A.R.E. methodologies ensures that organizations not only adopt new technologies but also align them with their strategic goals and cultural values, thereby maximizing the benefits of AI and digital transformation. We address the ethical considerations of AI and digital transformation. We advocate for establishing AI governance frameworks to ensure ethical behavior and mitigate risks associated with AI systems. This includes creating governing bodies with diverse expertise to oversee ethical practices and communicate the importance of ethics throughout the organization.

Transforming Business and Technology Offices

We enable business and technology offices (i.e. Chief Information, Technology, Innovation, and Transformation offices) to shift their focus of tactical operations to strategic business leadership. Our management framework encourages these organizations to balance operational excellence with innovation, organizational adaptability, and data driven decision-making. This comprehensive approach helps evolve the leadership roles from a technical position to that of a strategic business partner and change agent, better equipped to navigate the challenges of the digital era and contribute to the organization’s long-term success. We emphasize a holistic approach that integrates Strategy Plan, Life Cycle Management, Program and Investment Management, Enterprise Architecture (EA), and Transparent Governance.

The Case

Northrop Grumman (NG) is a collection of more than 400 acquired companies that serves as a public and defense contractor. NG needed to assess, design, and create next generation organizational and client services capabilities with greater efficiency.

Approach | Output | Result

Shadoka team enabled the framework, processes, and data analytics needed to create repeatable and efficient management structure for:

  • 360° organizational and management capability assessments
  • On-going creation of internal and external business architecture that drove innovation and growth
  • Measuring and tracking value creation from internal operations and external impact

Supply Chain Resilience

The disruptions caused by geopolitical events, trade wars, the COVID-19 pandemic, and natural disasters have forced organizations to rethink their supply chain strategies. The traditional reliance on globalized supply chains is being challenged, with many companies opting for diversified, nearshore, or onshore suppliers to reduce risk. Technological solutions like blockchain are being integrated into supply chains to increase transparency and security, while IoT sensors allow for real-time monitoring of goods and inventory. Companies are also prioritizing sustainability in their supply chains, using eco-friendly sourcing and reducing their carbon footprints.

Examples: Companies using blockchain for product tracking, nearshoring manufacturing facilities to reduce supply chain risk, and improving logistics efficiency with AI-driven predictive analytics.

Digital Transformation and AI Integration

The digital transformation wave is redefining industries across the globe. Businesses are increasingly adopting advanced technologies like AI, machine learning (ML), blockchain, and the Internet of Things (IoT). AI-powered tools are now central to enhancing customer experience through personalization, predictive analytics, and real-time problem-solving. Automation in manufacturing, customer service, and operations is driving efficiencies, reducing costs, and enhancing output. Cloud computing and edge computing are enabling greater scalability and flexibility, making it easier for organizations to manage data securely. Companies that fail to embrace digital transformation risk losing their competitive edge as customers and markets increasingly demand tech-driven innovation.

Examples: AI-driven supply chain management, robotic process automation (RPA) in administrative tasks, and cloud-based collaboration tools are revolutionizing work processes globally.

Sustainability and Climate Action

Sustainability is now a top priority for businesses, governments, and consumers. As the effects of climate change become more evident, stakeholders are pushing companies to embrace environmental responsibility. The rise of green technologies—such as renewable energy sources (solar, wind, and hydroelectric power), electric vehicles, and carbon capture—is reshaping industries from energy to transportation. Consumers are demanding transparency regarding sustainable practices, leading to the rise of eco-friendly products, green packaging, and the shift toward circular economies where materials are reused, recycled, or repurposed to minimize waste. Investors are increasingly focusing on ESG criteria, pushing companies to address environmental, social, and governance challenges.

Examples: Companies setting carbon-neutral targets, sustainable supply chains, and the growth of green finance markets.

Shift in Global Demographics

Demographic shifts are having a profound impact on economies, labor markets, and consumer trends. In developed economies such as Europe, Japan, and North America, aging populations are leading to increased demand for healthcare services, retirement planning, and age-related products. This is also placing strains on the labor force, with some sectors experiencing shortages of younger workers. Meanwhile, emerging markets in Africa, Asia, and Latin America are witnessing a youth boom, with growing numbers of young, tech-savvy consumers who are reshaping markets. As a result, businesses must tailor their products and services to cater to both aging populations and younger consumers with different expectations and spending patterns.

Examples: Increased investment in healthcare technologies for aging populations, mobile-first services for young consumers in emerging markets, and the rise of the gig economy to supplement labor shortages.

The Case

PepsiCo has primarily grown through M&A activities. They needed to create a federated governance model that allowed them to create centralized reusable initiatives, investments, and processes for maximum ROI while maintaining individual brand operations.

Approach | Output | Result

Shadoka team enabled the framework, processes, and data analytics needed to create repeatable and efficient management structure for:

  • Recurring cost reduction of $500M annually
  • Increased speed of innovation and growth
  • Continuous and consistent management transparency from boardroom to program execution

E-commerce and Changing Consumer Behavior

E-commerce is now a dominant force in global retail, accelerated by the pandemic. Consumers expect on-demand, personalized, and seamless omnichannel experiences, where they can move effortlessly between online and physical stores. The demand for fast delivery, easy returns, and instant access to products has led to innovations in logistics and last-mile delivery. Consumer behavior is shifting toward experience-driven consumption, where customers prioritize experiences and brands that align with their personal values, such as sustainability or social justice. The rise of social commerce, where purchases are made directly through social media platforms, is also transforming how businesses engage with consumers.

Examples: The growth of direct-to-consumer (DTC) brands, subscription-based models, and the use of AI to provide personalized shopping experiences.

Geopolitical and Economic Uncertainty

The global economic landscape is being reshaped by geopolitical tensions, trade disputes, and shifts in global power dynamics. The rise of protectionism, trade wars, and tariffs has led to increased uncertainty, forcing businesses to rethink their supply chain and market strategies. Globalization is being recalibrated, with more emphasis on regionalization and localization to mitigate risks. Political instability in key regions, such as the U.S.-China trade tensions and the Russia-Ukraine conflict, adds further complexity. Additionally, economic volatility, such as inflation, fluctuating currency values, and rising interest rates, is impacting consumer spending and business investments.

Examples: Companies diversifying market strategies, establishing regional hubs to minimize geopolitical risks, and increasing investments in risk management and forecasting.

Learn

Study the current organizational landscape, market trends, and drivers of change.

Activities

This phase involves studying market trends, technological advancements, and the specific needs of the organization. It includes understanding the potential of AI and digital technologies in the context of the business.

Outcome

A well-rounded understanding of how digital and AI technologies can be leveraged to address business challenges and opportunities.

Investigate

Conduct thorough analysis of specific areas requiring transformation.

Activities

Conduct thorough investigations into existing processes, systems, and data infrastructure. This may involve data analysis, stakeholder interviews, and benchmarking against industry standards.

Outcome

Identification of key areas where digital and AI technologies can have the most significant impact, along with a clear understanding of the organization’s current capabilities and gaps.

Formulate

Develop a comprehensive transformation strategy and action plan.

Activities

Formulate actionable strategies and roadmaps based on insights gained from the Learn and Investigate phases. This includes setting clear objectives, defining key performance indicators (KPIs), and outlining the steps needed to implement digital and AI solutions.

Outcome

A comprehensive and actionable transformation plan that aligns with the organization’s goals and leverages digital and AI technologies effectively.

Take Off

Implement the transformation plan using an agile approach.

Activities

Execute the strategies and initiatives outlined in the Formulate phase. This involves mobilizing resources, engaging stakeholders, and ensuring effective communication throughout the organization. It also includes deploying AI models, integrating digital tools, and automating processes.

Outcome

The successful launch of digital and AI initiatives, with ongoing monitoring and adjustment to ensure alignment with strategic goals.

Study

Continuously evaluate outcomes and refine the strategy.

Activities

Assess the impact of the digital and AI initiatives against the defined KPIs. This includes collecting feedback, analyzing results, and identifying lessons learned.

Outcome

A thorough understanding of what worked and what didn’t, providing valuable insights for continuous improvement and future digital and AI transformations.